Adobe Commerce Cloud upgrade for a lingerie brand

Challenge

This US lingerie brand sells direct to consumers through its own Adobe Commerce Cloud store. Online is its main channel, so any site problem shows up in revenue right away.

The store was stuck on version 2.1, which no longer received security updates. The site did not meet accessibility requirements, which in the US also carries legal risk. Address errors caused returned parcels, and search did a poor job of understanding what shoppers were looking for.

Solution

• Upgrade from 2.1 to 2.3We upgraded the platform and every third-party module, rewrote incompatible customisations and moved the cloud environment configuration.
• AccessibilityWe brought the interface in line with WCAG: keyboard navigation, screen reader labels, contrast and clear form error messages.
• Search and addressesWe connected Klevu search that understands sizes and styles, and Loqate address validation as the customer types.
• Fast checkoutWe shortened checkout and added PayPal, including express payment from the product page.

How we worked

1. Inventory

   We listed every module and customisation and decided what to upgrade, what to replace and what to drop.

2. Upgrade on staging

   We ran the upgrade in a separate cloud environment without disrupting the live store.

3. Regression testing

   We checked the key purchase, payment and return flows as well as interface accessibility.

4. Release

   We shipped the upgrade five months after kick-off and supported the store after release.

Outcome

The store gets security updates again and meets accessibility requirements, shoppers find what they need faster, and there are fewer address errors and the returns they caused.