Support and maintenance
We take over projects for support, including ones built by other teams. We start with an audit, then work on a retainer with a clear SLA.
Support & maintenance
Many of our clients keep working with us for years after launch. Support is not just bug fixing but updates, security, monitoring and continuous product development.
If a project comes from another vendor, we start with an audit of the code, infrastructure and risks, then propose a plan. Incident response times are written into the contract, and a fixed monthly block of hours goes to improvements.
The client sees where the hours went and what is coming in the next release, and can change priorities at any time.
What we do
Handover audit
We review code, infrastructure and risks before work starts.
SLA
Incident response times written into the contract.
Updates and security
Platform and dependency updates and security patches.
Improvements
A fixed monthly block of hours for improvements.
Stack
Related projects
Evolving a toy store on Shopware 6
Technical SEO, CRM and inventory integrations, a gift finder and wish lists.
Shopware 5 support and development
New theme, product tabs, brand logos, a quick editor and ERP sync.
Doubling a florist store's speed
Cart fixes, QR payments and an SEO module.
From the first call to ongoing support
- STEP 1ConsultationGoals, constraints, timing
- STEP 2EstimateAudit, scope, budget
- STEP 3DesignArchitecture and prototype
- STEP 4BuildTwo-week sprints
- STEP 5TestingQA, security, load
- STEP 6ReleaseZero-downtime launch
- STEP 7SupportSLA and evolution
Time & Material
Pay for hours actually worked. Fits when requirements evolve.
Dedicated team
A team that works only on your product: developers, QA, PM.
Team extension
Softera engineers join your team and processes.
Support retainer
A fixed monthly block of hours for support and improvements.